About

Delivery

What courier do you use for deliveries?

We use UPS, DHL or HERMES to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination.

How long does delivery take?

Delivery typically takes 3 working days. The delivery method and timing is agreed once the order has been confirmed by MaxiVinos.

How much is delivery?

We offer FREE Delivery on all orders over €150

Can I track my item?

Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.

Do you deliver to my country?

We currently ship to the following countries: Germany, Ireland and the UK.

About

Payment

Which payment methods do you accept?

We currently accept all relevant credit and debit cards including Visa, Mastercard, and PayPal.

What currencies can I use?

We accept payment in Euros and GBP only.

About

Returns

What is your online returns policy?

If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you are entitled to receive an exchange or a refund.

We are not able to refund or exchange items that are not in original condition.

Please make sure all returned items are well packaged, so as not to be damaged during transport.

How do I return an item?

To return an item complete a returns form and attach the return address to the package and take it to your local post office.

Who pays for return postage?

We offer FREE return postage on all orders returned within 14 days of receipt.

Can you confirm you have received my return?

We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.