RETURNS, BREAKAGE AND NON-DELIVERY

  1. If any wine purchased from MaxiVinos fails, for any reason, to give satisfaction, MaxiVinos will replace, or issue a credit for, that bottle of wine provided that the wine is returned to MaxiVinos within one month after the earlier of (a) the invoice date for the wine and (b) the date of payment for the wine.
  2. Private Customers have the right to withdraw from a contract entered into with MaxiVinos within 14 days following the day on which the Goods come into their physical possession without giving any reason. To exercise the right of withdrawal, a Private Customer must give written notice to MaxiVinos by emailing us at wine@maxivinos.com. A withdrawal notice is available here. If a Private Customer withdraws from a contract, MaxiVinos shall reimburse to the Private Customer all payments received from it, including any costs of delivery, without undue delay and in any event not later than 14 days from the day on which it has collected the Goods or the Private Customer has supplied evidence of having sent back the Goods, whichever is the earlier. A Private Customer’s right of withdrawal under this paragraph shall not apply to wine purchased ‘en primeur’.
  3. MaxiVinos offers a “sale or return” service. MaxiVinos will arrange for unopened cases to be returned to its warehouse following which a credit note will be raised. MaxiVinos reserves the right to refuse to accept the return of Goods, or to credit the value of any returned Goods, which are not in a saleable condition.
  4. Claims for breakages will only be allowed if the Customer notifies MaxiVinos as soon as possible (and, in any event, within 7 days) after delivery. The Customer must retain breakages and accompanying packaging for examination by MaxiVinos or its agent.